The TSG story began over 20 years ago as a single store and it was from this moment that we made a commitment to our customers and our franchisees to be best in class within retail.
It is our unique point of difference that has seen us expand to over 420 franchises across Australia, making us top of our category and in the Top 100 Franchises within Australia. With even further growth planned, there are no signs of slowing down.
With instant brand recognition and an elite level of professional operational excellence unlike any other, TSG lead the way in providing innovative franchise solutions and best practice franchise management for our franchisees. Some key differentiators are our bright vibrant design, clear brand vision, unique retail experience and our ability to offer franchisees an innovative retail strategy.
The customer experience is always at the core of how we do business, and we drive brand loyalty by pairing genuine product with quality, educated customer service. From a consumer point of view our principle is to be #1 for best prices, #1 for providing a full range of genuine brands, #1 for brand knowledge, and #1 for providing friendly service to our customers. Sure it starts with a promise, but our work goes beyond that. It’s really about the human connection.
In a continually changing retail environment, it is TSG’s passion for innovation and commitment to change that keeps us ahead of the rest and enables us to think, learn and respond to challenges faster and better. We have just the right systems in place to sustain best in class retailing and remain trend leaders going forward.